Cotters Park Ltd. T/A Water’s Edge Stays and Reflect Portrush, respects your privacy and is committed to protecting your personal information at all times.
This Privacy Notice explains:
We act as the data controller in relation to the personal data you provide when booking accommodation with us.
We collect and process personal information necessary to manage your accommodation booking. This may include:
We may also process additional personal information where necessary to manage our relationship with you and provide our services.
| Purpose / Activity | Lawful Basis |
|---|---|
| Processing your booking and registering you as a guest. |
Performance of our contract with you. Legitimate interests in administering our business and operating our accommodation effectively. |
| Managing our relationship with you, including responding to enquiries or complaints. |
Performance of our contract. Legitimate interests in providing high-quality customer service. |
| Managing and collecting payments, fees and charges. |
Performance of our contract. Legitimate interests in recovering amounts owed. |
| Administering and protecting our business, website and online booking system. | Legitimate interests in business administration, IT security and fraud prevention. |
| Providing recommendations, promotions or offers that may interest you. | Legitimate interests in promoting and developing our business. |
We may use your personal information to send you information about products, services and promotional offers that may be of interest to you.
If you have used our online booking system and have not opted out, you may receive marketing communications from us.
After your stay, we may also invite you to complete a questionnaire or leave a review about your experience.
We will always obtain your express consent before sharing your personal information with any third party for marketing purposes.
You can opt out of receiving marketing communications at any time by contacting us using the details below.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting obligations.
When determining retention periods, we consider:
We may share your information with trusted third parties who provide services on our behalf. These parties are required to keep your personal information secure and process it only according to our instructions.
Our online booking system is operated by:
We may also share your information with:
We collect personal information directly from you.
We may also receive information from:
Please notify us if your personal details change so we can keep our records accurate and up to date.
We do not transfer your personal information outside the European Economic Area (EEA).
You have the following rights regarding your personal information:
If you have any questions about this Privacy Notice or wish to exercise your rights, please contact us:
Email:
welcome@reflectportrush.com
We will do our best to resolve any concerns you may have. If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
We may update this Privacy Notice from time to time. Where appropriate, we will notify you of significant changes by email.’
